Compassion International Case Study: myWellness Program Reached 75% Employee Engagement

The Challenge: To provide a supportive, holistic well-being culture where employees can thrive – heart, soul, mind, and strength – and learn to master well-being both personally and professionally

Compassion International In 2010, Compassion International (CI) – a Colorado Christ-centered organization focused on “releasing children from poverty in Jesus’ name” wanted to ensure their employees cared for their personal well-being. The leadership wanted to see comprehensive well-being become an integral part of the Compassion culture. To do this, they knew they had to equip employees with life-long skills and provide a supportive culture where people could thrive. As a by-product, they realized that healthier, happier, and more engaged employees would become more informed healthcare consumers and make healthier lifestyle choices, aiding in the management of healthcare costs. To address these goals, CI needed an innovative, multi-faceted solution that would:

  1. Further increase engagement in the wellness program
  2. Build and grow the culture of holistic well-being
  3. Maintain and further reduce healthcare costs
  4. Reduce lifestyle risk factors such as obesity, sedentary lifestyles, stress, anxiety and depression

Customer Success Story:
Compassion International

Compassion International is a Christian ministry dedicated to child advocacy. Their mission is to release children from their spiritual, economic, social, and physical poverty and enable them to become responsible and fulfilled Christian adults. Operating in 26 different countries around the world, Compassion International currently serves 1.6 million children and strives to reach millions more.

For more information, visit www.compassion.com.

The Solution: Develop a Custom Program that Fit the Culture, Vision, and Goals of Compassion International

Total Well-Being developed a custom program that fit into the culture and vision of Compassion International, which included the launch of relevant well-being programs and an enhanced incentive design. This focused on an extrinsic incentive for initial involvement but more focus was placed on intrinsic motivators to ensure sustainable behavior change. The well-being program had three major movements:

  1. Education and awareness
  2. Participation and engagement
  3. Sustaining a new well-being culture to result in higher engagement and healthier lifestyle and healthcare choices

The main program focus was on small changes to improve holistic employee well-being. This was accomplished by several program offerings to improve overall well-being:

  • Targeted well-being challenges with point incentives
  • Integrated technology to log fitness time
  • Free educational courses for general financial well-being
  • Less expensive healthy food options
  • Work-related stress intervention strategies
  • Extensive Power of Full Engagement program teaching daily rituals for better well-being
  • Fully equipped onsite fitness center and group exercise classroom

Together, these program facets worked to improve well-being in multiple areas of an employee’s life. CI executives encouraged open communication and participation in the well-being program, providing support from the leadership.

The Results: Overwhelmingly Positive Participation, a Culture of Well-Being, and “Great Workplace” Status

Compassion International’s long-term strategic plan has helped them achieve more than 55% participation in biometric screenings and assessments. More than 75% of staff were engaged by earning points and getting incentives while improving health, and CI has seen a decline in healthcare costs. They have won Gallup’s “Great Workplace Award” four years in a row.

Well-being is now part of the fabric of the Compassion International culture. They attribute their high program engagement to their communications team, on-site well-being leader and wellness committee, and their strategic well-being consulting partner. Their leadership, in particular, is dedicated to helping employees have access to the right resources, tools, and strategies. CI plans to continue their comprehensive well-being program and take it international. They strongly believe in providing the right environment for people to thrive personally and professionally.

Compassion International’s long-term strategic plan has helped them achieve more than 55% participation in biometric screenings and assessments.

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